Responsible Gambling
Gambling involves risking money on an uncertain outcome. It is not a way to earn money or a solution to debt, bills or other money problems. If gambling is affecting your finances, relationships, work or health, take steps to stop access and seek help.
Signs that gambling may be causing harm
Look for changes in what you do, not just how you feel. Warning signs include:
- spending more than you planned, or increasing stakes to try to recover losses;
- gambling with money set aside for bills, rent, food or other essentials;
- borrowing, selling belongings or using credit to fund gambling;
- hiding gambling, losses or transactions from people close to you;
- repeatedly trying to cut down or stop, then returning to gambling;
- gambling for longer than intended or missing work, study or other commitments;
- feeling restless or irritable when you try to stop;
- continuing despite arguments, financial consequences or distress.
One sign can be a reason to act. You do not need to wait until several problems occur.
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What to do now
If you are logged in to a gambling account, open its responsible gambling or account settings and use the available controls. Set a deposit, spending or time limit if that is available. If you need to stop access rather than reduce it, activate the operator’s self-exclusion tool. UKGC-licensed casinos must provide responsible gambling tools, including self-exclusion.
You can also contact the operator through the help or account-support option on its website or app and ask how to block your account and prevent further gambling. Do not make another deposit while arranging this. If gambling is putting essential payments at risk, prioritise those payments and tell someone you trust what is happening.
No verified external support organisation or address was supplied for this page. No helpline or organisation is listed here because an unverified contact could direct you to the wrong place. Use the operator’s account controls now; for external support, seek a service whose identity and contact details you can verify independently.
Limits and protections
Remote gambling operators must prompt new customers to set a financial limit before their first deposit and provide accessible account-level limit controls. Use these controls before gambling, and lower or remove access if a limit is not stopping you from spending more than intended.
In Britain, online slot autoplay is banned, and each online slot spin must last at least 2.5 seconds. For an online slots game, the total amount you may stake in a game cycle is capped at £2 if you are under 25, or £5 if you are 25 or older. At least 2.5 seconds must pass from the start of one game cycle before the next can begin. These restrictions do not make gambling profitable or remove the risk of loss.
Remote gambling operators cannot accept credit-card payments for gambling, including credit-card funding routed through a money service business. They also cannot accept wallet payments where the wallet allows credit-card funds to be used for gambling.
Age and operator checks
Operators must verify your age before allowing you to deposit funds into a gambling account. You must meet the legal minimum age to gamble. Operators are also reminded not to rely on payment providers to conduct identity and age checks.
A remote operator’s gambling website or app must show its licence details and link to its public register information. UKGC licensees must provide an internal complaints process and access to an approved Alternative Dispute Resolution service. If you have a complaint about an operator, use its complaints process and follow the information it provides about escalation.